I handle hardware troubleshooting, software setup, network configuration, email issues, Wi-Fi problems, and basic cybersecurity guidance. If it’s slowing you down, I’ll help fix it—plain and simple.
Do I need to be tech-savvy to work with you?
Not at all. I specialize in making IT support easy to understand. I’ll explain everything in plain language, no jargon, no stress.
How does remote support work?
I connect with you via secure remote tools or video call. You’ll get step-by-step guidance and real-time troubleshooting without needing to leave your office.
What’s included in the monthly retainer?
You’ll get up to 10 support requests per month, priority response time, system health checks, security guidance, and optional monthly summaries. It’s like having your own IT department—without the overhead.
Can you help with cybersecurity or backups?
Absolutely. I’ll review your current setup, recommend best practices, and help you implement secure backup and protection strategies tailored to your business.
What if I need more than what’s included in the package?
No problem. I offer custom solutions and add-ons for larger projects or ongoing support. Just reach out and we’ll find the right fit for your needs.
What platform will my website be built on?
I work with WordPress, Joomla!, Drupal, and custom HTML/PHP/MySQL builds. I’ll recommend the best fit based on your goals, budget, and how hands-on you want to be with future updates.
Will my site be mobile-friendly?
Absolutely. Every site I build is fully responsive and optimized for phones, tablets, and desktops—so your visitors get a seamless experience everywhere.
Can you help me choose a domain or hosting provider?
Yes! I offer guidance on selecting reliable hosting and securing your domain. I can also assist with setup if needed.
What if I don’t know what I want yet?
No problem. I’ll walk you through a simple discovery process to clarify your needs, audience, and goals—then translate that into a clear, actionable plan.
Do you offer revisions?
Yes. Each package includes revisions at key milestones to ensure you’re happy with the direction and final result. I believe in collaboration, not surprises
Will I be able to update my site myself?
Definitely. I build with usability in mind and can include a walkthrough or documentation so you feel confident making updates
What’s the difference between the Basic, Standard, and Premium packages?
Basic is ideal for simple, clean sites with 1–2 pages.
Standard includes more pages, branding, and polish.
Premium is a full-service solution with advanced features, scalability, and custom design.
Can you help with ongoing support or future updates?
Yes! I offer ongoing support as an add-on or separate service. Whether it’s updates, troubleshooting, or new features, I’ve got you covered.
Website Design by Karl Pearson Consulting LLC