Frequently Asked Questions
What kind of tech issues can you help with?
I handle hardware troubleshooting, software setup, network configuration, email issues, Wi-Fi problems, and basic cybersecurity guidance. If it’s slowing you down, I’ll help fix it—plain and simple.
How does remote support work?
I connect with you via secure remote tools or video call. You’ll get step-by-step guidance and real-time troubleshooting without needing to leave your office.
What’s included in the monthly retainer?
You’ll get up to 10 support requests per month, priority response time, system health checks, security guidance, and optional monthly summaries. It’s like having your own IT department—without the overhead.
Can you help with cybersecurity or backups?
Absolutely. I’ll review your current setup, recommend best practices, and help you implement secure backup and protection strategies tailored to your business.
Can you help with ongoing support or future updates?
Yes! I offer ongoing support as an add-on or separate service. Whether it’s updates, troubleshooting, or new features, I’ve got you covered.
