How It Works

Simple steps. No jargon. Predictable results.

The four steps

  1. We assess your setup

    A quick look at your computers, accounts, network, and security so we know what you have today.

  2. We fix the basics

    Bring systems to a safe standard: updates, sign-in rules, security protection, and backups verified.

  3. We manage and support

    Ongoing updates, monitoring, protection, and help when your team needs it — without surprise bills.

  4. We plan ahead

    Regular check-ins (in higher tiers) so you can budget upgrades instead of reacting to emergencies.

What happens in each step

1) Assess

  • Inventory of devices, accounts, and key apps
  • Security baseline check
  • Backup status review

2) Fix the basics

  • Apply updates and patches
  • Enable stronger sign-ins
  • Set safe web filtering and malware protection

3) Manage & support

  • Help desk during business hours
  • Proactive monitoring and maintenance
  • Clear, plain-language updates

4) Plan ahead

  • Quarterly reviews (Secure/Complete)
  • Roadmap and budgeting help
  • Reduce surprises and downtime

Getting started is quick

1

Intro call (15–20 minutes)

Make sure we’re a good fit and answer questions.

2

Setup & fixes (days 1–10)

Baseline updates, security, and simple wins.

3

Go live

Ongoing support begins; your team knows how to reach us.

Common questions

Do you work with very small teams?

Yes. Most clients have 5–50 employees. We keep it simple and right-sized.

Can you support remote users?

Absolutely. We help remote and hybrid teams every day.

What about after-hours emergencies?

For urgent issues, the Complete plan includes priority support by agreement.

How do we get started?

Book a quick call, we review your setup, fix the basics, and ongoing support begins.

Ready to simplify your IT?

Schedule a quick, no-pressure call to see if managed services are a good fit.